BILTMORE HEALTH SERVICES INC

PATH BEHAVORIAL HEALTHCARE

JOB DESCRIPTION

TITLE: Regional Director

RESPONSIBLE TO: Clinical Director/Operations Director

WORK AREA: Administration

SUMMARY: Under the guidance of Operations, the Regional Director ensures the successful

functioning of clinics and sites within the company, as outlined in the strategic and annual plans. This

role also involves continuous marketing, business development, and customer relations efforts to meet

client and community needs, while upholding the organization's best interests and daily operations of

the assigned region. A key responsibility is fostering work teams capable of managing daily operations

with minimal supervision.

DUTIES AND RESPONSIBILITIES

Day-To-Day Responsibilities

Support and oversee all Supervisory/Managerial personnel as well as all staff within regional clinics

Shape and communicate Path's Mission, Vision, and Values, guiding its strategic direction, with

referral partners and through community outreach and events

Work transparently with supervisors and site personnel, ensuring alignment with the organization’s

objectives and processes

Recommend and supervise the adoption of new processes and technologies to optimize

organizational efficiency

Ensure project plans and decisions, including those for new services and locations, align with the

organization’s vision and business plan

Collaborate with leadership to develop and implement operations-related policies, practices, and

security measures

Train staff on best practices and procedures

Manage caseloads effectively

Review P&L reports, Payroll report, KPI report, and any other report provided by Operations.

Understand and implement the regional budget

Oversee, develop, and maintain communication and responsibilities for community and referral

partner outreach, with Business Development/Regional Site Lead and clinics, including

expectations for incoming referrals

Report on performance metrics to Operations

Assist in completion of Performance Evaluations for all staff and oversight on completion

of Performance Evaluations of Supervisors for their assigned staff

Stay informed about emerging trends in behavioral health management

Recognize training needs, assist in the development of training materials when needed, and ensure

training is provided to all new hires and existing staff as identified

Handle client and staff complaints according to company policy and ensure their resolution.

Proactively identify and communicate hiring needs, staffing issues to Operations and HR and

participates in interviews

Assistance with coordinating QA plans of action

Undertake additional administrative tasks as required or assigned

Business Development Responsibilities

Seek opportunities for business growth and development

Identify, organize, and carry out community events through the Events Process

Schedule and attend meetings with potential agency partners to foster collaboration and service

provisions

Engage actively in community groups and regional professional associations to represent the

organization

Prepare and deliver presentations on the company's Mission, Vision, care model, and other relevant

subjects, both in person and via video

QUALIFICATIONS

Education: Candidate must have a high school diploma.

Experience: Minimum of 2 years of operations/upper management experience. Comprehensive

knowledge of billing and coding guidelines is required.

Physical Effort: This position requires the ability to work under stressful conditions and to work

irregular hours. Requires sitting for extended periods of time, viewing computer monitors, and

keyboarding.

Communication Skills: Candidates must possess excellent verbal and written communication skills in

order to communicate professionally via telephone and in writing. Strong grammar and writing skills are

crucial for clear and concise communication with clients, colleagues, and other healthcare

professionals.

Interpersonal Skills: The successful candidate must demonstrate the ability to interact and assist in a

friendly, compassionate, and professional manner with colleagues, providers, clients, and their families,

as they represent both themselves and Path Behavioral Healthcare.

Essential Technical/Motor Skills: Candidates must achieve competency in the Electronic Health

Record (EHR) program, telemedicine services, and any additional software programs utilized by the

company, ensuring efficient access and updating of client information. The role requires fine dexterity,

adept handling, and proficient gripping abilities to perform various tasks.

Background: The candidate must pass all federal and state background checks, and their educational and

work history will be confirmed in compliance with company policies.